HP Envy6022e WiFi connectivity

[Atno12]

I have an HP Envy 6022e which was working fine until I had new WiFi.

 
I am now unable to connect to WiFi and during setup the printer is blinking pink/purple, when I search with my device it cannot find it. 

The message I get is the Bluetooth is too weak to begin the setup even though the device is on top of the printer … help!

[VikramTheGreat · Accepted solution]

Hi @Atno12,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand the HP ENVY 6022e All-in-One Printer was working previously, and now, after changing Wi-Fi, the setup is failing, and the printer is blinking pink/purple while the HP app reports that the Bluetooth signal is too weak. I know that can be frustrating, especially when the device is right beside the printer. 

To help better, could you please let me know:

• What brand/model is your new router? 
• Are you trying to connect the printer to: 
  • A 2.4 GHz network, 
  • Or a 5 GHz network? 
• Is the Wi-Fi network name combined for both 2.4 GHz and 5 GHz bands?
   

In the meantime, please try these steps carefully:

1. Reset the Printer Network Settings. On the printer: 

• Press and hold the Wi-Fi button and Cancel (X) button together for about 5 seconds. 
• Wait until the light begins blinking blue/purple. 

This places the printer back into Wi-Fi setup mode.
 

2. Move the Phone Very Close
Even though it already seems close: 

• Place the phone within a few inches of the printer during setup. 
• Turn Bluetooth OFF and back ON on the phone.
   

3. Enable Location Permissions
On your phone: 

• Allow: 
  • Bluetooth permissions, 
  • Location permissions, 
  • Nearby devices permissions
    for the HP app.
     

4. Use Only 2.4 GHz Temporarily
If your router supports both bands: 

• Temporarily connect the phone to the 2.4 GHz Wi-Fi only, 
• Then run the HP app setup again.
   

5. Reinstall the HP App
Please use the latest version of:  HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

Then:

• Select Add Printer 
• Follow the guided setup again.

I hope this helps.

Take care and have an amazing day!

[Atno12]

Thank you for your helpful reply. After going through the steps I left the printer unplugged overnight to ensure the cache was clear. When I tried again in the morning I was successful in setting it up with my new WiFi!

[VikramTheGreat]

Hi @Atno12,

That is excellent news. Thank you for the update regarding your HP ENVY 6022e All-in-One Printer.
 

I’m really glad to hear that after leaving the printer unplugged overnight and retrying the setup, the printer successfully connected to your new Wi-Fi network.
 

Sometimes, after multiple setup attempts or network changes, giving the printer a full power reset for an extended period helps completely clear the stored network state and allows the wireless setup to start fresh again.
 

Thank you as well for your patience throughout the troubleshooting process. It’s great to know your ENVY 6022e is back online and working properly again. If you need any further help with printing, scanning, HP Smart, or wireless setup in the future, we’ll be happy to assist.