HP Laser Jet MFP M235dwe connected to wifi but not to the internet

[Potashium1]

I tried setting up HP Laser Jet MFP M235dwe printer. I performed steps to turn printer to Wireless Setup Mode i.e. pressing information button and then wireless and cancel button. After restarting the printer should have shown purple light but it kept showing Amber light and a blinking information button. After pressing information icon it stated printer not connected to the internet. I tried setting it up using HP Smart App and it successfully connected to my Wifi but gave an error durig registering the device. Network diagnostic report states that printer is not connected to the internet. Although on the same report it is showing connection to my wifi.

I have already performed following troubleshooting:

1- Network reset on printer

2- Router and Modem reset

3- Router secuirity features turned off

4- Router connections checked which is showing printer in connected device with a IP and an assigned MAC

5- Power cycling on router, printer.

6- Checked for firmware updates for the printer

7- Uninstalled the HP smart app and then tried reinstalling.

8- Manually setting up IP configuration.

9- Repeated these processes multiple times.

If anyone can help me figure out whats going on, I'll be obliged.

[Garp_senchau]

@Potashium1, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It seems like you’ve already done quite a bit of troubleshooting, but there are still a few more steps you can take. Here's a list of additional troubleshooting steps to help resolve your issue with the HP LaserJet MFP M235dwe printer:

Ensure Correct Wi-Fi Network Settings

Double-check that your printer is connected to the 2.4 GHz band and not the 5 GHz band, as many printers do not support 5 GHz Wi-Fi.

Confirm that your router’s SSID (network name) is broadcasting and is not hidden.

Check HP Printer’s Wireless Connection

Print a Wireless Network Test Report:

On your printer, press and hold the Information button for 5 seconds, and then release it. This will print out the report, which shows the current wireless status of the printer.

Check IP Address:

If the report shows a valid IP address and is connected to your Wi-Fi, there might be an issue with how your printer interacts with your router.

Check Your Router’s Settings

Disable MAC Address Filtering on the router temporarily to check if it’s blocking the printer.

Assign a Static IP Address to the printer through your router’s DHCP settings (you can access this through your router's admin console).

Ensure no firewall is blocking the printer: Make sure that no firewall settings on the router or network are preventing communication.

Reinstall Printer Using Printer’s IP Address (Manual Setup)

Manual Setup via Printer’s IP Address:

Go to the Control Panel on your computer.

Choose Devices and Printers, then click on Add a Printer.

Choose Add a network, wireless, or Bluetooth printer.

Select your printer (if shown), or click on “The printer that I want isn’t listed.”

Choose “Add a printer using TCP/IP address or hostname” and input the printer's IP address that was printed on the Wireless Network Test Report.

Follow the on-screen instructions to complete the setup.

Test Connection with a Different Network (Optional)

If possible, try connecting the printer to a different Wi-Fi network, like a mobile hotspot, to verify that the printer can successfully connect to the internet.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,