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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
MSI
Microsoft Windows 10 (64-bit)

i have tried resetting to default. manual entry and via guide. I have tried to update firmware without success.
The wi-fi is 2,4 GHZ.
when I remove security it logs on.

I have tried logging in to the printer's ip address and putting it on wi-fi there, but no luck

5 REPLIES 5
HP Recommended

@Anderzz

 

Welcome to HP Support Community


I would like to help

 

Please uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/MFP130/HP_Laser_MFP_131_133_135-138_Full_Software... and follow the onscreen instructions

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

Hi it does not work. it can easily see the network, but says invalid security, the network code is correct.error1.JPGnetwork.JPGInkedroutersetup_LI.jpg

HP Recommended

Are you connecting the printer to a 2.4 GHz Network or 5 GHz Network?

 

Are you using a Dual Band Router?

KrazyToad
I Am An HP Employee

HP Recommended
Spoiler
2.4 GHz and no look at the last reply with pictures
HP Recommended

My apologies for missing out that detail

 

Since you are able to log in if you remove the security, you might have to contact your ISP 

 

But I suggest you try restoring the Network settings back to default first and then try connecting again

 

Press the (Menu) button > Network > Wi-Fi > Wi-Fi Default > Restore... on the control panel. The machine starts restoring default wireless network settings.

 

 

KrazyToad
I Am An HP Employee

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