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‎08-21-2022 10:30 PM - last edited on ‎08-24-2022 05:48 AM by Retired

HP Recommended
Product: HP LaserJet Pro 200 color Printer M251nw
Operating System: Microsoft Windows 11

My printer is stuck in offline status. Everything I printed is in the queue except the network test report. It passed all diagnostics. The troubleshooting says, "more than one access point/wireless router has been found that matches your wireless network's name (SSID)..." I tried to download and run the Print and Scan Doctor, it didn't work. I tried to create a manual IP connection but I can't find the printer's EWS. Any suggestions?

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