HP LaserJet M110W

[thebeercounter]

I discovered recently that my printer has not contacted HP since May last year, although it would print from devices on the home network.

I figured this was to do with a change in ISP, so I contacted them to split the router allowing us to connect via 2.4ghz which was done without issue.

Upon setting up the printer again, it connects to the network and then we get the dreaded "We're sorry, something went wrong" message with an error code of EBS00P0013.

I have now set up the printer 4 or 5 times using either the main router or extenders that are in the house with the same issue.

The firmware was updated on the 9th of February 2025.

App is being used from iOS.

I've tried all of the steps shown in another thread, so am now at my wits' end and ready to dump the printer as I'm paying for a service that I'm not getting and now can't even print locally.

Any real help would be much appreciated.

[VikramTheGreat · Accepted solution]

Hi @thebeercounter,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you have trouble using the printer with the new Wifi and you have tried to connect it multiple times, Sorry to hear about the issue.

Restore network settings to default settings
When there is a wireless connectivity issue, you can restore wireless settings to default, and then reset the wireless connection between the printer and your device.
 

1. If the printer is in Sleep mode (the Ready light is on but dim), press the Resume/Cancel button to wake
up the printer.
 

2. Press and hold the Wireless button on the printer control panel for more than 20 seconds. When the
The attention light starts blinking, release the Wireless button.
 

3. The printer restarts automatically. When the Wireless light starts blinking, the printer is in wireless setup
mode. You can now reset a wireless connection between the printer and your device.
 

4. Please uninstall the HP Smart app --> restart the Device, Wifi Router & Printer --> install it back and Add the Printer

Let me know if it helps

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[thebeercounter]

Thanks Vikram. Uninstalling and reinstalling the app seems to have done the trick, however it did take a further FOUR attempts to finally get through the registration process. No matter, all sorted! Thanks again! 🙏 

[VikramTheGreat]

Hi @thebeercounter,

Wow, four more attempts—talk about persistence! 😅 That must’ve been frustrating, but I’m really glad you finally got through the registration process. Sometimes tech just likes to test our patience!
 

Thanks for sticking with it, and I appreciate the update. If anything else pops up, you know I’ve got your back. 🙌

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support