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‎08-05-2024 09:44 PM

HP Recommended
Product: HP LaserJet Pro MFP 4101fdw Printer
Operating System: macOS 12.0 Monterey

I'm operating Mac OS 14.5. I was just on a chat with HP tech support for TWO HOURS. Couldn't connect to my MacBook Pro's network in order to do scan to network. I got on a call with Apple Support at the same time, and both reps couldn't figure it out. The file path is set to the printer's IP address and points to the shared folder. 

 

We keep getting "unable to connect to remote connection" error messages.

 

What is the issue here? I just bought this printer two days ago, and I can't believe after two hours with Support I still can't scan to my network folder. Both reps said they would escalate to their higher-ups for follow-up. 

 

Need a solution, please provide one. Thank you!

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