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Common problems for Connectivity Issues
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‎02-28-2021 12:14 PM - edited ‎02-28-2021 01:34 PM

HP Recommended
Product: HP LaserJet Pro MFP M225dw
Operating System: Other

HP LaserJet Pro MFP M225dw with osMac Big Sur goes offline and the only way I have found to turn it on is to reset my router. It will stay on line and work properly for a while and the next time I try to print it is offline and the only thing that gets it back on line is to reset the wireless router. That shuts off my tv for about 3 minutes and is not a good solution. There are no error messages. All seems fine except that the printer is offline and won't wake up.

Category:
1 REPLY 1

‎03-03-2021 10:23 AM

HP Recommended

@fritz10000

 

Welcome to the HP Support Community.

 

Let's restore the settings on the Printer: 1. On the product control panel, press or touch the Setup button. 2. Open the Service menu. 3. Select the Restore Defaults option, and then press or touch the OK button. The product automatically restarts.

 

Once done, connect the Printer to the Wi-Fi and see if that helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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