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Common problems for Connectivity Issues
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HP LaserJet Pro MFP M29w
Chrome OS

My printer worked fine on my previous wifi network, then I got Google Fiber wifi, and I can't get it to connect anymore. My printer can't seem to find the wifi network. I have searched through previous questions but don't see a specific answer for a fix that worked. Having a Chromebook as my computer seems to complicate the issue further.

1 REPLY 1
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@Brare

 

Welcome to the HP support community.

 

I understand that you are getting printer connectivity issues,

Are you getting any error messages?

Meanwhile:-

Follow these steps to fix the issue.

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

If the issue persists, follow these steps:-

1. To verify if the network has lost communication, try connecting other devices to the network.

2. Test network communication by pinging the network.

a. Open a command-line prompt on your computer.

click Start, click Run, type cmd, and then press Enter.

b. Type ping followed by the router IP address.

c. If the window displays round-trip times, the network is working.

3. Make sure that the router or printer connects to the same network that the computer connects to.

a. Print a configuration page.

     a. Press and hold the Start Copy button until the Ready light begins blinking.

     b. Release the Start Copy button.

b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer.

c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer.

 

Refer to page number 92 in this user guide for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.