HP LaserJet p1102w shows as offline and does not print,

[HarryFin27]

Printer connected directly to laptop via USB.   Wireless connection is Off, since using USB..   I have run Print and Scan Dr 5.0.8., but did not help.    I have also disabled Windows management of printer as suggested elsewhere.

[sandytechy20 · Accepted solution]

@HarryFin27

Welcome to the HP support community.

I understand that you are getting printer driver issues, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[HarryFin27]

• Thanks for your earlier reply.  I have removed HP Laserjet P1102w and followed as directed below
• Typed printui.exe /s and click OK.   Clicked on Drivers tab.
• In list of drivers I found HP Laserjet Mono PCLmS Class Driver .  I was unable to delete this:     message was "printer driver in use" (note:  my printer was off and not connected to my laptop)
• I then did "restart"  and selected "download printer driver" as you directed.   Downloaded HP-LJP1100_P1560-p1600Full Solution....(10).exe driver and  then selected "open";  zip file was extracted.  HOWEVER,  the driver does not appear in my list of Drivers, and there are no follow-up instructions, such as "install" or "apply" driver, etc !
• Print status shows "Driver unavailable";   Printer will not print Word doc (nothing shows in Queue);  However,  printer  will print a test page!   (printer is directly connected via USB to laptop; Status  shows Mono PCLmS as driver, while also showing driver unavailable !!!??)
• Please clarify 1/  why I cannot remove the Mono PCLmS driver and then 2/  how to complete installation of  LJP1100 driver
• Thanks...Appreciate any help !
• ,

[HarryFin27]

Hi SandyTechy20,

Good news...my Laserjet P1102w  is now printing!

I repeated the instruction list you posted, including reinstalling printer driver from your link.

The driver shows up as "HP Mono PCLmS class driver"  (for some reason, printer status still shows driver as "unavailable").    However, my Word doc printed OK!!

I'm listing your help as successful....thanks again!

PS:  don't understand why printer did not print yesterday following same steps...one of the many mysteries of computerworld, I guess!

[sandytechy20]

@HarryFin27

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.