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macOS 10.14 Mojave

We switched internet and can't get the wireless printer to find and connect to the new internet.  The wireless router doesnt have MSP (or whatever it's called) to be turned off.  Dont know how to get the printer to connect. Can anyone help?

1 REPLY 1
HP Recommended

Hello @Tamgram .

Turn on the printer, then press the Wifi :Wireless:button on the front panel of the printer for 20 seconds.

More info:

https://www.youtube.com/watch?v=o49pTUd6tI0

 

Then connect your printer to the wireless network:

https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m28-m31-printer-series/16647082/model/16647...

Other option:

https://www.youtube.com/watch?v=CvQY-D1ypWA


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