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- HP Community
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- Printer Wireless, Networking & Internet
- HP Laserjet Pro M15w can't connect to new Google Wifi router

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08-05-2021 08:39 AM - edited 08-05-2021 08:53 AM
I recently just moved into a new apartment and have a new internet provider and router. Despite following instructions online and trying to perform a factory reset on my wireless network, my printer appears to still be searching for my old wifi network. Every time I hit the wireless and cancel button, the power button will blink and my network settings are printed containing the old wireless network that I should be connected to.
I also tried typing the Wi-Fi Direct IP address from the configuration report into my browser but it doesn't take me anywhere and is just always loading.
How do I reset that and make sure the printer searches for a new network? Any time I am on the app to scan for a new printer, my LaserJet does not show up.
Please help!!
Thank you.
08-10-2021 02:00 AM
Welcome to the HP support community.
I understand that you are unable to connect your printer to the new router.
Make sure your router is set to 2.4HHZ band because this printer only 2.4 GHz band is supported.
Follow these steps to restore the network settings again:
1. Remove the USB cable from the printer.
2. Press and hold the Wireless button on the printer control panel for 20 seconds.
3. When the Attention LED and the Power LED start blinking together, release the Wireless button. The printer restarts automatically.
If your router supports Wi-Fi Protected Setup (WPS) mode, try to connect through this mode:
1. Press the WPS button on your router.
2. Within two minutes, press and hold the Wireless button on the printer control panel for at least three seconds, and then release the button. The Wireless LED and the Ready LED start blinking together.
3. Wait while the printer automatically establishes the network connection. It takes up to two minutes. When the network connection is established, the Wireless LED stops blinking and remains on.
4. Continue to install the software.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee