cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
leviyang
New member
1 0 0 0
Message 1 of 2
62
Flag Post

HP M283cdw Does Not Wake up From Sleep

HP Recommended
HP LaserJet Pro MFP M283cdw
Microsoft Windows 10 (64-bit)

I recently purchased a shining new printer at Costco for a bit over $400.  The printer has all the features I want with one major issue.  After several hours the printer goes into sleep mode and when I want to print from my device the printer is unavailable.  I tried pushing the power button but no response.  The printer won't wake up.  The only way to wake up the printer is to do a hard power reset by unplugging the printer power cord and plugging it back in.  This will do a hard reboot and the printer comes online again.  This is an amazing printer, but I am getting tired of plugging and unplugging this thing every day just to print.

 

Things I've tried.  I've given the printer a manual IP address, and my router has assigned a manual IP address to my printer.  Yet, my printer won't wake up.  I've checked the energy settings under the systems setting and modified the setting but nothing.  Sadly, this seems to be reported across other all-in-one laser printers such as brother and cannon and so I haven't returned the HP yet...  I'm tempted to buy a Brother printer because my last printer was a brother printer wifi and I never had this issue.

 

Have you solved this?  If so, please respond.

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
14,386 14,369 747 597
Message 2 of 2
Flag Post
HP Recommended

@leviyang

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

If the issue persists, create a TCP IP port

 

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

 

This video resource will show you how to do it:

 

Create & Use TCP IP port

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation