• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-05-2024 07:12 AM

HP Recommended

I have a HP M553 Printer. I have purchased and installed a JetDirect 3100W, including all software and firmware upgrades. The display now shows "Invalid USB device attached. Please remove it"

 

I have done a factory reset and reinstalled all software, same result

 

Recommendations please?

Category:
1 REPLY 1

‎09-05-2024 07:42 AM - last edited on ‎09-05-2024 04:19 PM by Retired

HP Recommended

Maybe one of the following may help.  Please le me know if it helps.

 

This document

[content removed]

and the discussion

https://h30434.www3.hp.com/t5/LaserJet-Printing/Need-Local-Admin-Password-Reset-for-M553dn/td-p/6026...


Click here for world-wide contact info

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.