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‎07-27-2024 11:37 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi,

I purchased HP M120 mouse from Amazon on 23 june 2024. After few days of use, the mouse stopped working. 

I first thought that the issue is with the battery so I got it changed. But even after replacing the cell, the mouse is still not working.

This is under warranty. Please help me fix my mouse.

 

Regards !

Category:
1 REPLY 1

‎07-29-2024 11:42 AM

HP Recommended

Hi @VV1997 ,

 

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

 

I request you talk to HP Phone Support and they will help you to sort it out 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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