HP OFFICEJET PRO 6968 ALL IN ONE OFFLINE

[CHERYL119]

Need assistance.  I have been following all of the instructions but have not gotten a solution to my sending print to my printer for 3 weeks now.  I thought I could fix via the instructions but I have not found what is causing the problem.  I do know that continues to say it it is offline, but connected to the internet.

[CHERYL119]

Am I waiting for someone to contact me???

[Dragon-Fur]

@CHERYL119 

Welcome to the HP Community --

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@CHERYL119 wrote:

Need assistance.  I have been following all of the instructions but have not gotten a solution to my sending print to my printer for 3 weeks now. 

I thought I could fix via the instructions but I have not found what is causing the problem. 

I do know that continues to say it it is offline, but connected to the internet.

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Product / Model:  HP OfficeJet Pro 6968 All-in-One Printer 

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content Type:  ?

Connected to the Internet

The printer connects to the Internet using Web Services.

Web Services is related but separate from the connection of the printer to your local network.

Reference

HP printers - Cannot connect to Web Services

===================================================

What instructions have you tried / followed?

Where are you stuck?

Is the printer using a manual / static IP address to connect to your network?

If you are not using Wi-Fi Direct, is Wi-Fi Direct toggled OFF at the printer?

Open for reference

User Guide

Starting on Page 89 -  Chapter 8 - Network setup

and

 HP - Wireless Printing Center > Common Questions > Wireless Connection Issues

AND

 HP - Wireless Printing Center – Static IP Address

Some of the more common remedies grouped here:

 HP - Wireless Printing Center > Common Questions > Printer no longer works on network

==============================================

Are you using Wireless?

If yes, are you running a Dual Band Network on your router?

If yes, the following applies to your connection / setup.

Printer Specifications for HP OfficeJet Pro 6900 Printers

Section Connectivity

The following table contains connectivity options.

Connection method	Requirement
Wired (Ethernet)	10/100 Base-TX
Wireless	802.11 b/g/n – 2.4 GHz networks only
USB	Hi-speed 2.0 USB
Wi Fi Direct	Wireless device
Near field communication (NFC)	N/A
Front USB port	OfficeJet Pro 6970 All-in-One Printer series

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Dual Band Network - Considerations

Reminders 

If the printer supports it, connecting using Ethernet is generally a better choice.

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz frequency, try 2.4GHz.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

The following is relevant to a supported version of Windows.

Have you uninstalled / reinstalled the Full Feature Software?

If not, do you need instructions to do that?

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

AND

Troubleshoot a Wi-Fi connection to an HP printer 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 6968 All-in-One Printer 

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