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‎04-26-2022 01:21 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I just installed an Arris G36 cable modem (combined router). It will not connect to the HP printer which has worked for years on the network prior to the new Arris. I have added the printers MAC address in the Arris router, and it still won't connect. I also tried the printers NETWORK WIZARD 3-minute WPS button set up and it did not work. Can anyone give me an answer to fix this please? Thank you very much!

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7 people had the same question
1 REPLY 1

‎04-26-2022 01:33 PM

HP Recommended

Check is if your router is dual band and has 2.4GHz wifi enabled. The printer can only connect to 2.4GHz and most new routers are 5GHz band while the 2.4 band is disabled.




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