HP Office 9010 with message The printer cannot print until it is connected to the internet

[scott-50]

We have an HP Officejet 9010 connected USB and it will no longer print, it gives message "The printer cannot print until it is connected to the internet". How do we get rid of this message in order to print again.

[Raj2111]

Hi @scott-50 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To stop the error message about your HP printer not being connected to the internet, especially if you only intend to use it via USB, follow these steps:

1. Disable Web Services:
   • On the printer's control panel, navigate to the Settings or Setup menu.
   • Look for HP Web Services or ePrint options.
   • Disable Web Services to prevent the printer from trying to connect to the internet.
2. Disable Wi-Fi Direct/Networking:
   • Go to the Network Settings or Wireless section.
   • Turn off Wi-Fi Direct or any Wireless Connection if you are using the printer via USB only.
3. HP Smart App Settings (if applicable):
   • Open the HP Smart app on your computer or mobile device.
   • Locate your printer and navigate to the settings within the app.
   • Disable any cloud-based or internet-dependent features like Instant Ink, Print Anywhere, or Remote Printing.

These steps should stop the printer from checking for an internet connection and remove the error message.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support