HP Office Jet 6954

[MommaTiff]

To start off, I have the HP Smart app on my computer. When I click "Add a Printer", my printer pops up in online status, but when I click on it, it automatically switches to offline and sends me an error message that I need to have the printer on to add it, though the printer is on.

Also, I have tried to scan from my printer to my computer, and it gives me an error message to make sure that scan to the computer is turned on. I'm pretty sure this is tied to the app problem, but I'm just looking for advice to get this working again.

TIA!

[KrazyToad · Accepted solution]

@MommaTiff

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ6950/OJ6950_Full_WebPack_40.14.1194.exe and follow the onscreen instructions

Thank you

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[MommaTiff]

Thank you so much. I took the time to do this yesterday and it worked!

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you