HP Office Jet Pro 9015 is offline and shows a quesiton mark below the lit panel.

[mylar21]

HP Office Jet Pro 9015 suddenly stopped printing. It is hardwired, and when I try to print it is not responding. There is a question mark below the lit panel. Worked yesterday and has up to date firmware. Sending from a Mac running Sonoma 14.5. Any idea how to fix? 

[zoey7886]

@mylar21, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP OfficeJet Pro 9015 Offline Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To resolve the issue with your HP OfficeJet Pro 9015 showing offline and a question mark on the lit panel, follow these steps:

Check Error Messages

1. Printer Display: Look for error messages on the printer display and resolve them by following the onscreen instructions.

Verify Connections

1. Disconnect and reconnect the printer to ensure the wired connection is secure.

Verify Printer Status

1. Printer Paused/Offline:
   • On your Mac, go to System Preferences > Printers & Scanners.
   • Click Open Print Queue.
   • Make sure there are no check marks next to Pause Printing or Use Printer Offline.

Set as Default Printer

1. Ensure the HP OfficeJet Pro 9015 is set as the default printer:
   • In System Preferences, click Printers & Scanners.
   • Right-click the correct printer and select Set as Default Printer.

Clear the Print Queue

1. Clear the print queue:
   • In Printers & Scanners, click Open Print Queue.
   • Click Cancel all documents or Purge Print Document.
   • Restart your computer if necessary.

Power Connection and Restart

1. Ensure the power cord is firmly connected to the printer.
2. If the Power button is not lit, press the button to turn on the printer.
3. With the printer turned on, disconnect the power cord from the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 15 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the printer.
8. If the printer does not turn on by itself, press the Power button to turn it on.
9. Try using the printer again.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,