HP Office jet 4634 wont connect to WIFI

[Johnfen1]

Hi All,

I'm having trouble trying to connect my HP officejet 4643 to a new netgear router.

Printer can see the network and i can type in the passwordd, but fails to connect

Please see the error report from the printer.

Is this due to the WIFI secuity being set to WPA2-Personal(ASE) +WPA3 -Personal ?

[Johnfen1]

Has anyone any idea as i keep reading that teh HP printers don't like ASE secuirty setting ?

[Kuroi_Kenshi]

Hi @Johnfen1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Security Settings:

• Log in to your router settings and check if it's set to use both WPA2-Personal and WPA3-Personal. Try switching to WPA2-Personal only to see if that resolves the issue.

Reset Network Settings on Printer:

• Reset the network settings on your printer. This can often resolve connectivity issues.
• Go to the printer's control panel and navigate to the network settings. Look for an option to restore network defaults or similar and reset the network settings.

Restart Devices:

• Restart both your printer and your router.

Re-enter Network Credentials:

• Ensure you are entering the correct Wi-Fi network name (SSID) and password without any typos.

Update Printer Firmware:

• Check if there is a firmware update available for your printer that might improve connectivity with newer router technologies.

Move Printer Closer to Router:

• Ensure the printer is within range of the Wi-Fi signal and there are minimal obstructions between the printer and the router.

1. Connect to Wi-Fi:
   • On the printer control panel, go to the wireless setup wizard.
   • Select your network from the list of available networks.
   • Enter your network password.

Using HP Smart App

1. Using HP Smart App:
   • Download and install the HP Smart App from the App Store or Play Store.
   • Open the HP Smart App and select “Set Up a New Printer.”
   • Follow the on-screen instructions.

Advanced Settings

1. Router Configuration:
   • Log into your router's web interface (typically found at an IP address like 192.168.1.1).
   • Navigate to wireless settings and change the security mode to WPA2-Personal only.
   • Save changes and restart the router.

I hope this helps.

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Best regards,