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HP Office jet 9010 keeps going offline

HP Recommended
Officejet 9010
Microsoft Windows 10 (32-bit)

I have an Officejet 9010 printer.  I set it up with my home network as a wireless printer.  The printer goes offline after printing is done and the only way I can get it to go online again is by rebooting the computer and turning the printer off and on again.  This is a pain when I need to print something quickly.  I've tried uninstalling and re-installing the printer...still not staying online.

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HP Support Agent
HP Support Agent
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HP Recommended

@Kate0927, Welcome to the HP Support Community!

 

I understand the printer goes offline. Let us try these steps:

 

Restart the wireless router, the printer, and the PC

  • Make sure the printer and the PC are connected to the same wireless network.
  • Either a 2.4GHz network or a 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Assign a static IP address to the printer if the issue persists:

 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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