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Common problems for Connectivity Issues
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‎01-27-2021 08:09 PM

HP Recommended
Product: HP OfficeJet 3830

Printer was intermittently disconnecting from network. Now it will not connect to the network.

Printer can see the local network, but when using setup wizard, the connection will not complete.

Have tried power off/on

Have tried disconnecting from power to reset

Have tried temporarily removing all security detection/blocking from my network - still won't connect.

Will continue to look for solutions - but what I'm reading is that it appears to have been an HP induced issue related to a software update?  Is this accurate? Hopefully it can be fixed soon.

 

Category:
8 people had the same question
5 REPLIES 5

‎02-15-2021 08:51 PM

HP Recommended

Wow I'm the recent 3rd thread and I am having the exact same issue. Have their been any replies from HP? I've always had issues with this stupid thing. Having to reinstall the printer several times. I guess time for a different brand! Is it a conspiracy? Did they time these thing to quit network operation? lol.... Guess I have to drag my 30 ft. cord out..............

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‎03-07-2021 09:40 PM

HP Recommended

Did anyone find a fix?  My HP laptop can recognize our WiFi, but the printer won't.  It used to be fine, then only intermittently, then not at all now.

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‎03-11-2021 08:19 AM - edited ‎03-11-2021 08:22 AM

HP Recommended

Hi @Nancy2517,

 

I'd like to help!

 

To assist better -

 

  1.  May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  2.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  3. What is the status of the wireless light on the printer, steady or blinking?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎03-11-2021 09:09 AM - edited ‎03-11-2021 09:12 AM

HP Recommended

Same thing tried to sort for days, I changed setting on hub to 2G and printer working, Change back to 5G when not printing, good luck

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‎03-11-2021 09:44 AM

HP Recommended

Try using 2G on your hub when printing, and back to 5G when not using printer good luck

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