HP OfficeJet 5230 Drivers Not Available

[Jakub_PL]

HP Smart show that printer is not installed,and in Windows Options there was info that drivers are not available.

So i did everything like this dude wrote here:

https://h30434.www3.hp.com/t5/LaserJet-Printing/Computer-says-the-printer-driver-is-not-available-Ta...

And now it seems to be installed, but i can't print anything. 

An error pops up in the print queue.

Please help

Printer works good connected through USB, but i wan't to use it through Wi-Fi..

And prints good through Wi-Fi from my phone too.

I have tried to do everything with HP Doctor, but it said at the end "Your printer has serious issue".

And by HP Doctor it shows two printers (and i have one) and one can connect, second can not.

So the first one has "serious issue" as result (and always tries to install new drivers...) and second has "Failed to communicate with your selected product." as result..

[Jakub_PL]

With help of HP Doctor i have uninstalled drivers, and now it say that i have no HP Smart, but i have HP Smart. And i can not move further on. It is still saying that driver is not available..

[TEJ1602 · Accepted solution]

@Jakub_PL, Welcome to HP Support Community!

This could be due to the connectivity or the drivers installed. Let us try to isolate and resolve the issue-

You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer.

Add a TCP/IP port.

1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
2. Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
3. Select Standard TCP/IP Port, and then click New Port.
4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
5. Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!, Welcome 

[Jakub_PL]

Printer is 100% correct connected to my network, because i can print from my phone. The problem is when i try to print from my PC.

I have reinstalled (again) drivers and now HP Smart App says "The status of printer is unknown".

HP Doctor is showing me two printers. The first one has ipv6 adress (and picture that looks like my printer), the second one ipv4 (and totally other printer, but name is correct).

When i chose the first one (ipv6) it's connecting very long and when i canceled, doctor got frozen (at the "communicating with HP OfficeJet 5200 Series).

I try to chose the second one (the one with ipv4 adress) now.

It shows "Failed to communicate with your selected product"

So i switched my router off and on, unplugged the printer for at least two minutes and plugged it in again and clicked on "connect" in HP Doctor again.

Now HP Doctor is showing "searching for products.."

Well, and stopped at this stage, I will restart HP Doctor.

Now HP Doctor is showing only one printer with ipv4 address and correct picture of my printer. 

I chose "Fix Printing"

HP Doctor is showing that ports are matched and new updates installed. I clicked on Test Print.

Windows show error "testprint can not be printed".

HP Doctor suggested that i should switch on "Device Sharing". I did it.

After reboot i have to choose "Start Over" which i did.

It installed updates again...(so is this the issue, that somehow the updates aren't working?)

And matched ports again.

Again windows shows error that test print can not be printed.

Tried with adding TCP/IP port.

Now it prints correctly. Thank you!

[TEJ1602]

@Jakub_PL

That's great! Happy to hear that.

Let me know if you need any further assistance.