HP OfficeJet 5255 All-in-One Printer - Security: No encryption

[Kelwyn3]

Hello!

I am wondering if anyone has had this issue with an HP OfficeJet 5255 All-in-One Printer. The problem I am having is related to connecting my printer to my home wireless network. The steps I have taken is to:

1. Push Setup.

2. Push Network Setup.

3. Push Wireless Setup Wizard.

4. The printer then searches for wireless networks and successfully identifies my network SSID.

5. After selecting, a "Confirm Settings" window pops up that says the network name and also "Security: No encryption" which is NOT correct. The only option, however, is to push "OK".

6. It then attempts to connect and obviously fails because there is a key. There is no additional prompt to enter a password.

The Wireless Protected Setup (WPS) option from the Network Setup menu only allows for connection via a Pin or WPS push button. I don't believe my router has a WPS button and I would rather avoid the path of this pin nonsense if at all possible. Is there really no way for me to enter a simple encryption key on this printer? I am a little baffled that something so simple has turned into a problem. I have attached an image of the prompt described in #5 above. Any guidance on this would be greatly appreciated!

[JWC23a]

Hello Kelwyn3,

Apparently, you are not able to connect your printer to a wifi network that uses the same SSID on the 2.4 and 5Ghz band. The only workaround is to go into the wifi settings in your router and disable (or change) one of the SSID's. I have a Tenda mesh system that will not allow splitting of the SSID's, but most ISP modems allow you to configure them.