HP OfficeJet 8015e series

[VON13]

Hi i have recently changed router, i have reset my printer and entered new wifi, it has connected to the router but saying it is offline, and doesnt show on wifi list like it use to.  Has anyone else had the same problem please and did you solve the issue. i also work remotely and smartprint doesnt seem to be working either. thanks yvonne

[Echo_Lake]

@VON13

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.
• What is the distance between the router and the printer?
• What's the Wi-Fi light status on the Printer(Blinking or Steady)? 

While you respond to that, let's prepare your printer for a wireless connection, and restart the printer, computer, and router. 

• Turn the printer off, and then wait 10 seconds. 
• Disconnect the printer power cord from the printer. 
• Turn off the computer or the device you are trying to print from. 
• Connect the printer power cord to the printer, and then turn on the printer. 
• Disconnect the power cord from your wireless router, and then wait 10 seconds. 
• Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off. 
• Turn on the computer. 

This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK.

And, also verify that your printer is not in Use Printer Offline mode. Select Start  > Settings  > Devices > Printers & scanners. Then select your printer > Open queue. Under Printer, make sure Use Printer Offline is not selected.

Refer to the article: Printer offline By the end of the article you will be able to isolate the issue.

Hope this helps! Keep me posted for further assistance.
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