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‎09-26-2021 02:26 PM

HP Recommended
Product: HP OfficeJet 9015

My HP 9015 printer is only a few months old. It was working fine on my wireless network and then I had no option to connect. I go to my network settings and a prompt comes up saying "An ethernet cable has not been detected. Make sure that both ends of cable are inserted correctly". I am not connected through ethernet and it will not give me an option to connect through wifi anymore. Hopefully this makes sense. Thanks in adavance!

2 people had the same question
2 REPLIES 2

‎09-30-2021 02:18 PM

HP Recommended

@Emc8919

 

Welcome to the HP Support Community.

 

Let's restore the network settings:

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

 

Once done, connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎11-16-2021 11:18 PM

HP Recommended

I have same issue.  Was unable to reset network as you described.  

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