HP OfficeJet Pro 6970 - Feature Locked by the person who setup the printer

[tausing]

Hi, I have the above error and I checked the previous post referring me to the instructions manual but did not solve my issue. 

I am unable to reset the device or do anything from the 'setup' since it is locked by the administrator (that's myself)! Not sure when I started having this issue but now, although I can ping my printer, I am just unable to get it set up via the HP Smart App. The HP Print and Scan Doctor cannot help too. Stuck with a white elephant on my desk now. Can someone care to suggest a fix or to hard reset this 'old work horse'? Thanks! 

[Betty0610 · Accepted solution]

@tausing

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[tausing]

Thanks for the helpful advice, Betty! It certainly helped reset the device and I have now regained control of all the printer settings. 

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)

[tpdynamo]

I had a service tech a few years ago help get me set up.  Now I have changed wireless networks and I cannot change anything because he locked me out of everything.