HP OfficeJet Pro 6978 All-in-One Printer locked

[KateV2]

Unable to access Wireless Setup Wizard or Restore Network Settings (all features locked) to add a new WiFi connection. Hard reset (unplug, wait, plug back in) did not work. Please advise. 

[A_Gayathri]

Hi @KateV2,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 6978 skips lines or segments, it could be due to ink issues, clogged printheads, or misalignment. 

Here are steps to troubleshoot the issue:
 

1. Check Ink Levels

• Even though you re-inked the cartridges, make sure they are properly seated and not too low. If they are aftermarket or refilled cartridges, there might be issues with compatibility or quality.
• Go to HP Smart or the printer settings to check the ink levels.

2. Print a Test Page

• Print a test page to check if the issue persists. This can help diagnose if the problem is widespread or related to specific documents.

3. Run the Printhead Cleaning Tool

• Control Panel → Devices and Printers → Right-click your printer and select Printing Preferences.
• Go to the Maintenance or Service tab, then select Clean Printhead.
• You might need to run this a few times for it to fully clear any blockages.

4. Align Printheads

• From the same Maintenance or Service tab, run the Align Printheads utility to make sure the printheads are properly aligned.

5. Update Printer Firmware and Drivers Update the firmware on an HP printer

• Ensure your printer’s firmware and drivers are up to date by going to HP’s website and downloading the latest versions for your printer.

6. Check for Paper and Debris

• Ensure there's no paper debris or dust inside the printer that might interfere with the printing.

Refer to this document: HP OfficeJet Pro 6978 All-in-One Printer User manual 

Troubleshoot a Wi-Fi connection to an HP printer 
HP printer setup (Wi-Fi network) 
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[KateV2]

Hello Gaya1239, 

I am not experiencing a printing problem, but a WiFi connection problem. Can you please provide a phone number to call support?

[A_Gayathri]

Hi @KateV2 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!