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Common problems for Connectivity Issues
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Locked

‎12-13-2022 05:16 AM - edited ‎12-13-2022 05:26 AM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

My printer won't connect to the Internet. I've tried EVERYTHING suggested on hp Printer Wi-Fi, Connectivity Issues and Offline Status web page. It says I need to go to settings/restore network settings, but it is locked. ☹️ My husband set up the printer and he said he did not recall creating a user name and password. So, I'm locked out! 😥

 

Help please! How do I do a factory reset?

 

Thanks in advance for your help! I greatly appreciate it! 😀

2 people had the same question
1 REPLY 1

‎12-13-2022 10:12 AM

HP Recommended

After doing many searches regarding this issue, I figured out how to fix this on my own! 😃 The user name defaults to: Admin and the password is the PIN that I found along with the serial number on the inside of the printer by the ink. 

 

After I was able to login, I selected Settings/Restore Network Settings. After that, I had to TURN OFF my printer for a few minutes and then turn it back on (REBOOT). I was then able to set up my wi-fi by selecting the same network as my laptop and entering the password.

 

NO NEED TO DO A FACTORY RESET!!!

 

Best of luck to you! 😃

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