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‎09-30-2024 05:01 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi I purchased the above printer a couple of weeks ago and it was fine! Then along came a firmware update 6-23.1.17-202408100423. The internet connection now drops out after a couple of minutes. Restarting the print solves the issue, but two minutes later, the connection is lost again. It's becoming unusable. I've reinstalled, but to no avail. 

I've enrolled with Instant ink, but as it won't connect to the internet, this is a bit of a waste of time. Can anyone help please?

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1 person had the same question
1 REPLY 1

‎10-01-2024 02:31 PM

HP Recommended

Hi @JohnJFletcher,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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