HP OfficeJet Pro 8710 Wifi stopped working

[Area000]

Hi Community,

I've had my HP OfficeJet Pro 8710 for several years and have had no wifi issues until today. Printer works fine with Ethernet cable.

The wifi cannot find any networks despite my phone and laptop finding 3 strong wifi networks. I've tried:

- Restarting the printer

- Restarting the wifi router

- Resetting the printer to factory defaults

- Manually entering the network details

I think the printer may have recently updated it's firmware. Printer details are:

Product Name HP OfficeJet Pro 8710
Product Number M9L66A
Firmware Version WBP2CN2042AR

Anyone else seen this or have any ideas?

Thank you in advance!

Area000

[Betty0610 · Accepted solution]

@Area000

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Area000]

Thanks!

[Betty0610]

You're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)

[TimHelp]

I have a similar issue with my Printer.  Recently it started to say printer is offline within HP Smart.  I am able to print test pages after Diagnose and Fix issues were completed, but it still says it is offline on the home page.   I have gone through every support method including changing  ports, etc.  I tried factory reset on my printer as well.  HP Support assistant works for the printer.  Why will it not connect (even tried to set up new printer and no luck) through HP Smart given everything is on same Network?

Product Name HP OfficeJet Pro 6970
Product Number HP7AAB3F
Firmware Version MCP2CN2049AR