I have a similar issue with my Printer. Recently it started to say printer is offline within HP Smart. I am able to print test pages after Diagnose and Fix issues were completed, but it still says it is offline on the home page. I have gone through every support method including changing ports, etc. I tried factory reset on my printer as well. HP Support assistant works for the printer. Why will it not connect (even tried to set up new printer and no luck) through HP Smart given everything is on same Network?
Product Name HP OfficeJet Pro 6970 Product Number HP7AAB3F Firmware Version MCP2CN2049AR
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