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Locked

‎09-28-2020 11:31 AM

HP Recommended

Trying to find out why, every so often my HP OfficeJet Pro 9015 will lock up, with all the lights flashing, and the only thing that I can do to fix the problem is unplug from the outlet.  The power button does not work.  There is nothing that can be done to exit this problem, excepting unplug.  Why is this happening?  

31 people had the same question
1 REPLY 1

‎09-30-2020 04:41 PM

HP Recommended

@KLDUB22

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

2 people found this reply helpful
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