HP OfficeJet Pro 9010 series printer no longer has Wifi function enabled

[kellikellig]

HP OfficeJet Pro 9010 series printer WiFi function disabled.  Per the HP Network Configuration page 802.11-  "cannot use the device's wireless function because it has been disabled. For more information, contact your network administrator or the person who set up the device."  

I purchased my printer used for personal/home use therefore I don't have access to the original administrator. 

I have followed all directions including restarting the WiFi router and printer several times and tried to reset to Default Network settings, but only the Ethernet option appears.

Can someone please assist?

[Irfan_06]

Hi @kellikellig,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support