HP OfficeJet Pro 9015 Internet not connected on HP OfficeJet Pro 9015

[casolutions]

I recently purchased this printer and have set it up.  Wi-Fi direct is working but no web based services will function. HP Network Configuration Page indicates that "Internet is not connected". How can I get this fixed please?

[praveen196]

@casolutions Welcome to HP Community!

I understand that you are getting message that HP OfficeJet Pro 9015 Internet not connected.

Please refer to the document Connect to a Wireless HP Printer for help.

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[casolutions]

This appears to have worked just now in so much as I can now access functions from the printer that I could not before such as Instant Ink and Smart Tasks, however the Wireless Network Tests Results print out is still showing "Internet - not connected".

I will see how I get on, but htis has worked before, but then I havel ost htis connection completely.  Many thanks

[Echo_Lake]

@casolutions

Thank you for posting back 

Are you able to print wirelessly? 

[casolutions]

.  I can print wirelessly but I cannot scan from the printer.  I need to control scanning from the computer.

[Echo_Lake]

@casolutions

Thank you for posting back. 

Use HP scanning software or Windows apps to start and edit scan jobs directly from your computer.

Read the following guide to select the option for your printer type and scanning requirements.

• Scan with HP Scan software
• Scan with HP Solution Center software
• Scan with Paint
• Scan with HP Scan and Capture (Windows 8 and10)
• Scan with Windows Scan (Windows 8 and 10)

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[casolutions]

II think that I have worked out what the problem is!  In my office, both the router and the printer are powered off the same multisocket.  Therefore when I switch this on upon entering my office, both the router and printer start up together.  I then find that the printer does not connect to the internet at any time during the day.  However, if I separately power down the printer and then switch it on again, it does connect to the internet via the router which is already working.

Why is it that when you switch on power to the printer at the mains socket, the printer starts up immediately rather than requiring you to press the power switch on the printer itself?

[praveen196]

@casolutions

I understand your concerns.

In that case, I would suggets you please update the firmware and check.

Have a nice day!!

[casolutions]

I have just tried that.  It would not allow me to install the latest version of the firmware because it was already up to date.  I have checked again and the same thing has happened.  After switching off and then on again the printer starts immediately without pressing the power button.  It then fails to connect to the internet.  However, after powering down just the printer using the power button and then powering up again, it connects to the internet.

[praveen196]

@casolutions

I understand your concerns.

To reconfigure the printer, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change.

Additionally, refer to the document Connect to a Wireless HP Printer for help.

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

Have a nice day!!