HP OfficeJet Pro 9015 wireless connection/printing no longer working

[Phizbam]

My OfficePro 9015 was connected to my home network wirelessly and I have been able to print from many devices (Mac Mini, MacBook Air, iPhone, and iPad).  All of a sudden I can no longer print wirelessly.  When I went to look at the printer's network settings, I get the "An Ethernet cable has not been detected.  Make sure that both ends of cable are inserted correctly."

I have had this printer for a few years, and there has never been a problem.  I have performed a factory reset, but the problem still exists.

[Jay_G24]

@Phizbam,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are receiveing "An Ethernet cable has not been detected.  Make sure that both ends of cable are inserted correctly"error

Troubleshoot the wired network connection

Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a report to verify the connection.

1. Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.

2. Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.

   NOTE: 

   Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the connector.

3. Reconnect the cable to a different Ethernet or LAN port on the router, and then connect the other end to the printer's Ethernet port.

4. Turn on the printer.

5. Check the lights on the printer's Ethernet port to make sure the connection is successful. The green light should be steady, and the orange activity light should blink.

6. Print a Network Configuration or Wireless Network Test Results page.

   • Printers with a control panel menu: Print the page from the Wireless, Network Settings, or Setup menu.

   • Most printers without a control panel menu: Press the Wireless  and Information  buttons at the same time, or press the Wireless  and Start Copy Black  buttons at the same time.

   • HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button  until all control panel buttons light up, and then touch the Information  and Resume  buttons at the same time.

7. Make sure the Network Status is Ready, or follow any instructions to resolve network issues identified on the report.

   

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helpin

[Phizbam]

Sorry, but this does not address my issue at all.  I have never used the printer with a wired connection.  My wireless capability seems to have been removed from the printer as an option -- which is the problem.  

Never mind though, I have thrown this piece of crap printer in the garbage and bought a new Canon printer that is working great.

[Jay_G24]

I respect your decision.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!