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04-07-2021 03:58 PM
Since I installed the printer a few months ago, I'm constantly, and very frustratingly, having to reboot it. It seems to go into some sort of sleep mode which disconnects from all of my connected devices (Windows desktop, iPhone, Windows laptop, iPad). When I go to print I get a "printer offline" message and the only way I can get back online is to shut down and restart the printer for my documents to print. My printer to connected to router but the same thing happened even if I use direct connection. What am I missing? Ugh! ! HELP!
04-08-2021 11:25 AM
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If you think the issue is the printer hardware, check the connection to the power (wall outlet and not a surge protector for this test.)
Complete Step 1
Printer supports both 2.4GHz and 5GHz.
|Connectivity, Std||1 USB 2.0; 1 Host USB; 1 Ethernet; 1 Wireless 802.11a/b/g/n; 2 RJ-11 modem ports|
Check the router to make sure it is broadcasting on both bandwidths.
Provide a separate (different) SSID network name for each network.
(Password can be the same for both.)
Connect the printer to the SSID network you intend to use.
Try this version of the Doctor:
- Download and Save the doctor to your computer
- Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
- Execute the doctor – Answer any prompts / let the process complete
- Restart the computer, log in, and wait for the final steps in the Doctor to finish.
- Check for any difference.
Original Notes – Contributed by ShlomiL
- Print and Scan Doctor Version creates a secondary queue for printing with TCP/IP port.
- Be sure to restart your PC and allow the utility to complete the process, then check for any difference.
- Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.
After the Offline Doctor completes…
Verify / Adjust the “Default” printing device (Default Printer)
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default
NOTES – When Selecting Default Printer
- Do not select the printer marked as “Scan Only / DO NOT DELETE”
- Do not select the printer marked as “Fax”
Example Default Printer: Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)
Try manually assigning the TCP/IP Port (also Windows)
Method - Create TCP IP port
Find printer's IP / IPv4 address
Print a Configuration Page
Tap on the wireless icon on Printer Control / Display Panel
Control Panel > icon view > Devices and Printers
Right-Click on the printer > Left-Click Printer Properties
Select Tab Ports > Add Port
Select Standard TCP/IP Port > New Port and follow the wizard.
Use / Enter IP address for the printer.
Example - How-to “Create TCP Port” Contributed by greenturtle
Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”
Check the router logs for any information that the router knows / knew about the failing connection.
For example, if more than one device tries to use the same IP address, a conflict will cause one and / or the other device to fall off the network.
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to thePrint and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
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