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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
CRaulEspinoza
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HP OfficeJet Pro 9019 doesn't stay connected to wifi

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HP OfficeJet Pro 9019/Premier All-in-One Printer
Microsoft Windows 10 (64-bit)

Since I installed the printer a few months ago, I'm constantly, and very frustratingly, having to reboot it.  It seems to go into some sort of sleep mode which disconnects from all of my connected devices (Windows desktop, iPhone, Windows laptop, iPad).  When I go to print I get a "printer offline" message and the only way I can get back online is to shut down and restart the printer for my documents to print.   My printer to connected to router but the same thing happened even if I use direct connection. What am I missing?   Ugh! !  HELP!

 

Thanks,

 

Carlos Raul

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corkbuster
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Set the printer as your default printer.  It is a bug in Windows.

 

I had the same issue.

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CRaulEspinoza
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I appreciate your reply. It’s already, and always has been, set as default.  

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Dragon-Fur
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@CRaulEspinoza 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who include phone numbers or email addresses in public posts.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

If you think the issue is the printer hardware, check the connection to the power (wall outlet and not a surge protector for this test.)

 

Related Document:

HP printer does not turn on

Complete Step 1

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

What else?

Important...

 

Printer supports both 2.4GHz and 5GHz.

Connectivity, Std1 USB 2.0; 1 Host USB; 1 Ethernet; 1 Wireless 802.11a/b/g/n; 2 RJ-11 modem ports

 

Check the router to make sure it is broadcasting on both bandwidths.

Provide a separate (different) SSID network name for each network.

(Password can be the same for both.)

Connect the printer to the SSID network you intend to use.

 

Example

SSID_Dual_Band_Example_2SSID_Dual_Band_Example_2

 

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What else?

Try this version of the Doctor:

Offline Doctor

 

  http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

  • Download and Save the doctor to your computer
  • Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
  • Execute the doctor – Answer any prompts /  let the process complete
  • Restart the computer, log in, and wait for the final steps in the Doctor to finish.
  • Check for any difference.

 

 

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

  • Print and Scan Doctor Version creates a secondary queue for printing with TCP/IP port.
  • Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

  • Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.

 

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

 

NOTES – When Selecting Default Printer 

  1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
  2. Do not select the printer marked as “Fax”

 

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

 

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What else?

 

Try manually assigning the TCP/IP Port (also Windows)

 

Method - Create TCP IP port

 

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel


Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

 

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What else?

Wireless Printing Center – Static IP Address

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

What else?

Check the router logs for any information that the router knows / knew about the failing connection.

 

For example, if more than one device tries to use the same IP address, a conflict will cause one and / or the other device to fall off the network.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9019/Premier All-in-One Printer 

 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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