HP OfficeJet Pro 9020 not printing since I installed a new WIFI network.

[Jen3601]

I installed a new network in my house and connected the printer to the wifi network, but on my computer it still says printer offline.  They are both connected to the 5 ghz network.  I have turned off the printer and then restarted the computer a few times and still says offline on the laptop.  Any suggestions on what to do? 

[Dragon-Fur]

@Jen3601 

Welcome to the HP Community Forum.

Update - Correct a link entry

Might be good to uninstall the printer software and start fresh...

Sections included in this message:

• Offline Solutions
• Printer Firmware
• Printer Full Feature Software / full driver printer software
• HP Smart - Windows - Application

Start here

Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding  

Additional Information  / How-to / Examples

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Printer Firmware

Perhaps not needed by now - at this writing, the latest printer Firmware was released in April of 2022.

Worth a check...

HP OfficeJet 9010/OfficeJet Pro 9020 All-in-One Printer series firmware update 

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Printer Software - Full Driver - Windows

>>> Check / Install the Full Feature Software / full driver printer software

The full driver provides the foundation on which other programs and printing software depend.

The driver includes HP Scan – HP Scan supports scanning / saving / printing your scan content.

Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Make sure your VPN is switched Off when installing the HP Smart application or the printer software.

Printer Software Check - Is the printer software installed?

Notes

When the full driver printer software is installed,

Find the printer software listed in Control Panel > icon view > Programs and Features.

The installation of the full printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

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Next...

Printer software installed and  listed  AND / OR   Software is out of date or is not working

NOTE:  If the printer software shows installed but is not working as expected, remove and reload the software.

NOTE:  Windows 11

Windows Start > Search for Control Panel and open

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

What if?

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

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Next,

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Method - Use the Easy Start Software to Install the Full Feature / Full Driver Software

Installation Package - Information and Download / Save

HP Easy Start Printer Setup Software 

Easy Start can be used to install your printer software.

If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the installation procedure.

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• Easy_Start_Full_Driver_2

• If after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

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NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Universal Scan

Honestly, I don't know everything this package includes.

It is important that you install this software if you ever plan on scanning with OCR.

Scan Software - Installation Package - Download / Save / Install

HP Universal Scan - Full Feature Software and Driver 

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HP Smart - Windows

If the application is not working as expected, the app can be Reset or Uninstalled / Installed.

Personally, considering everything is being checked / redone,

I'd uninstall the app > restart the computer > "Get" a new copy of the app from the Store.

Side Bar

Although not covered here, consider removing (uninstalling) the app from any mobile devices and reloading it.

Problems with HP Smart Windows App?

HP Smart is an application.

App Location when installed:  Settings > Apps > Apps & Features > HP Smart

The application can be Terminated / Repaired / Reset / Uninstalled from that location.

Windows 11 > Left-Click three vertical dots     > Advanced Options

Windows 10 > Right-Click on app > Advanced Options

"Reset" is frequently a better option than a simple Repair

“If this app still isn’t working right, reset it.  The app’s data will be deleted.”

Uninstalling the app is certainly an option and is recommended when Reset fails to help.

Uninstall this app and its settings.  Your documents will not be affected.”

Next,

Next,

If the application is Reset or Uninstalled >> Restart the computer and log in.

Next, Open HP Smart > Sign in > Add Printer

If the app is Uninstalled, Get a new copy of the application from the Microsoft Store

Example - HP Smart - Windows - Advanced Options > Reset - Reset

HP_Smart_Win_Apps-and-Features_ Reset_2

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9020 All-in-One Printer 

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