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HP Recommended
Officejet 5200
macOS 10.14 Mojave

Our Officejet 5200 used to connect to our wireless network just fine. Now, it will not connect. Some relevant facts:

 

1) We have not changed anything. Not our ISP, not our router, not our password

 

2) When I use 'Wireless setup wizard,' it detects our private home wireless network

 

3) When I select the network, it comes back & says there is no security encryption

 

4) Since it says no encryption, it does not ask for a password. This is where I am stuck.

 

5) I have printed a Network Configuration page, but I don't know what information here is relevant. I am happy to share if you have questions.

Thanks in advance for any help--we would so appreciate it!

1 REPLY 1
HP Recommended

Hi @AnotherLincoln,

 

I'd like to help!

 

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

 and also update the router's firmware.

 

  • Are you trying to connect your printer to your home network or a public network?

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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