HP Officejet 5740 Suddenly Won't Print

[LPM2]

I have an HP Officejet 5740.  I do not use it frequently but suddenly I can't print from my laptop.  It says that everything is connected.  I even followed the advice  from this Youtube video. https://www.youtube.com/watch?v=BeyokT1GlSM

When I go to print, the icon shows up in my taskbar and the job is in the queue for a few minutes before it disappears as though to imply that the job is complete and yet my printer never reacts.

From the printer, I have been able to printer "Print Details" but I can't print from my laptop.

I have an HP Envy laptop with Windows 10

Please help

[Echo_Lake]

@LPM2

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

• If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here
• If the issue still continues, install using the Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.