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‎05-11-2021 01:18 PM - last edited on ‎07-14-2021 02:32 PM by Moderator

HP Recommended
Product: Officejet 6500
Operating System: Microsoft Windows 10 (32-bit)

HP Officejet 6500 Wireless (E709n) won't connect to router

 

Category:
1 person had the same question
1 REPLY 1

‎05-14-2021 07:20 AM

HP Recommended

@SlimNash

 


Welcome to HP Support Community


I would like to help

 

Is your Router a Dual band one?

 

Please ensure the printer and the Computer are connected to the same wireless network.


-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz


If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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