HP Officejet 6968 wont connect to HP Smart App

[Jujubean967]

I was given a printer HP Officejet Pro 6968, I have registered it and have set it up on the HP Instant Ink site. It is recognized there; however, my HP Smart App won't! I can find the printer to start connecting. I go through the whole process, and it is connected to the connect Wi-Fi, However, at the end of it all, I get a window that pops up to tell me the "Computer is unable to connect to the Printer". This is weird, because I have printed from my computer in Word or another program, but still. Additionally, when I have previously attempted to "find" the printer (as there have been times it just won't show up like my other HP printers), it will not recognized the Host Name or IP address. 

I am confused as to why I can log into my HPSmart.com and it is there, but the HP Smart App won't. Can someone please help me. Thank you.

[TechRiculton]

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing wi-fi connection issues with your HP Officejet 6968 Printer after changing the network.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.

Step 1: Restore the printer to its network defaults.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

Step 2: Re-connect the printer to the network.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

You may also refer to this document.

Let me know if this helps.
Take care and have a great day ahead.

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[TroyT85]

I have the same problem. I tried the suggested remedy and it did not work. My computer/phone/etc. and all other apps that print recognize the printer and work fine with it. But the HP Smart app cannot find or recognize it. It worked fine before. But after I had to have a computer problem repaired and Windows 11 reinstalled by an outside repair technician, I had to reinstall programs like HP Smart.