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Common problems for Connectivity Issues
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‎07-06-2024 03:31 PM

HP Recommended

My printer is working but will no longer connect to the wifi.  This started when I got a new router from my internet provider.  I've updated the software on the printer and tried all the steps suggested (reset network settings), but it won't connect.  I need help!

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1 REPLY 1

‎07-06-2024 05:03 PM

HP Recommended

I do not know if you have the "pro" version or not


You may need to do a factory reset
https://www.webcartridge.co.uk/blog/how-to-reset-the-hp-officejet-pro-8600-and-8610-printers


Video showing WiFi connect. Step 2 uses the pushbutton WPS method
https://www.youtube.com/watch?v=yYlg0gCuzcU

Full feature software (8600 e pro N911n)
https://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/Full_Webpack-1312_1-OJ8600_Full_Webpa...

8600 series (not pro)
https://ftp.hp.com/pub/softlib/software12/COL51184/bi-124093-4/Full_Webpack-116_1-Full_Webpack.exe


DeskJet Reference Pro Pro-Plus

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