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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

My printer is working but will no longer connect to the wifi.  This started when I got a new router from my internet provider.  I've updated the software on the printer and tried all the steps suggested (reset network settings), but it won't connect.  I need help!

1 REPLY 1
HP Recommended

I do not know if you have the "pro" version or not


You may need to do a factory reset
https://www.webcartridge.co.uk/blog/how-to-reset-the-hp-officejet-pro-8600-and-8610-printers


Video showing WiFi connect. Step 2 uses the pushbutton WPS method
https://www.youtube.com/watch?v=yYlg0gCuzcU

Full feature software (8600 e pro N911n)
https://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/Full_Webpack-1312_1-OJ8600_Full_Webpa...

8600 series (not pro)
https://ftp.hp.com/pub/softlib/software12/COL51184/bi-124093-4/Full_Webpack-116_1-Full_Webpack.exe


DeskJet Reference Pro Pro-Plus


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Why is the HP printer not connecting to wi-fi? There can be many reasons why the HP printer is not connected to wi-fi. One of the most common issues is the connectivity issue. This includes the malfunctioning router, incorrect password and more! Possible Causes The HP printer is not able to ...
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