HP Officejet Pro 6830 / Arris Surfboard G34 wi-fi Connection

[BlueWater1]

My HP Officejet Pro 6830 will not connect to my new Arris Surfboard G34’s wi-fi.  The G34 has both a 5GHz and a 2.4GHz network.   The 6830 discovers the 2.4GHz network, but after entering the wi-fi password the 6830 cannot connect.  I am thinking it may be due to the 6830 not being compatible with the G34’s newer AX300 wi-fi technology.  I have a slightly newer printer that is working fine on the 2.4GHz network.  The 6830 worked OK on my older wi-fi that just went out.  Is it time for me to upgrade my 6830 to a newer printer?

[Jay_G24]

Hi @BlueWater1,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to connect the printer to the network.

The printer should be able to connect to the 2.4GHz network.

To assist better -What is the encryption type set on your router(WEP/WPA/WPA2/WPA3)?

Try the below suggestions -

Connect a printer with a touchscreen control panel

Use the printer control panel to connect your printer to your network.

1. Place the printer near the network router.

2. Make sure paper is loaded in the main tray, and then turn on the printer.

3. From the Wireless  or Setup  menu, select Network setup or Settings, and then select Restore Network Settings.

4. Get the network name and password. Go to Find the wireless network password or PIN to connect an HP printer for more information.

5. From the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard.

6. Select your network, and then enter the password.

   NOTE: 

   If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.

Print a Wireless Network Test Report

Print a Wireless Network Test Report to find information about your printer network connection or to troubleshoot connection issues.

1. Print a Wireless Network Test Report:

   • Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu  to locate the list of available reports.

   • Most inkjet printers without a control panel menu: Press the Wireless  and Information  buttons at the same time, or press the Wireless  and Start Copy Black  buttons at the same time.

   • LaserJet printers: Press and hold the Wireless button  for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.

   • Laser NS and Neverstop Laser printers: Press and hold the Resume  and Wireless  buttons for 3 seconds.

   • DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button  until all control panel buttons light up, and then touch the Information  and Resume  buttons at the same time.

2. Review the information on the report, and then follow any instructions provided to troubleshoot connectivity problems.

 Also, refer to -Wi-Fi connection is lost after a router or network settings change

Hope this helps! Keep me posted. 

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