HP Officejet Pro 6835 not connecting to wireless network

[jspoc007]

I recently moved my printer from one room in my house to another room.  Even though my printer recognizes teh WiFi network in "wireless wizard", the printer is still "unable to connect to the network".  Print report only refers to a possible MAC address issue, but my wireless network doesn't use any MAC address blocking.

Is this something that some of you have seen?

[Kumar0307]

@jspoc007, Welcome to the HP Support Community!

Let us try these steps to connect the printer to your network.

Restart the wireless router, the printer, and the MAC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the MAC are connected to the same wireless network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Hope this helps! Keep me posted. 

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