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‎06-29-2024 11:19 AM - last edited on ‎08-07-2024 07:42 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

HP Officejet Pro 6978 will not aquire email address

Category:
1 REPLY 1

‎07-01-2024 11:06 AM

HP Recommended

Hi @Brucetheshark,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

To understand the issue and help you, please share the details listed below:

 

- May I know which email id are you referring too?

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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