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HP Officejet Pro 8600 e-All-in-One Printer - N911a

Will not connect to internet after Comcast internet became intermittent. Cell phone shows internet on line but printer will not connect blue internet connect light flashes. Test page for network shows in bold No Filter FAIL. Reset network in touch screen and put in password for SSID route when trying to print message is printer offline

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Hi @Bassman-59,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We have to perform a Semi Full Reset and see how it goes. 

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. -

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.