HP Officejet Pro 8610 will not print but it will in HP test printer

[SStarker]

HP Officejet Pro 8610 will not print but it will in HP printer test. The HP is WiFi. My daughter can print to it fine.  The Device Information in HP Toolbox is accurate. "Print Quality Diagnostics Page" print out fine. What am I doing wrong?

[Kumar0307]

@SStarker, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print from your Win PC. To assist you better,

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• Do you get any errors while trying to print?

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!