HP Officejet Pro 8625 will not connect to wifi router

[DanY841]

Printer will not connect to router.  The printer has be connected to this router for over a year without issues.   It disconnected a couple of day ago for an unknown reason.  I have tried the following: unplugging and resetting the printer and router multiple times.  The router has 2.4G & 5G with the same password for both so I changed the passwords but the problem persists.  

I printed a "wireless network test results".  According to the results:  It "failed" the "no filtering"  I checked the router and there is no filtering for the wifi but I added the MAC address of the printer anyways to see if it would help.  It did not. 

I use the set up wizard on the printer to set up the wireless network and it finds the wifi name but always fails to connect with the password.  I have entered the password in manually and by pushing the button on the router.  The router is literally 6 inches away from the printer so distance should not be a problem.

Also I turned on the hot spot on my iPhone to see if it would connect to it.  IT DID without problems.  I don't know what to do next?  Please help

[BeemerBiker]

The printer only needs to be connected to the router if you have a subscription to instant ink or some internet feature of the printer.  If it keeps disconnecting you may want to just print directly to the printer.

---

The below is all know about your printer.  Hope I am not oversharing.

---

Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI\ assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and\ supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search. You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours. Do not call any phone numbers revealed in any video or site.

The steps below are Wi-Fi only and do not perform a factory reset.
Microsoft's Copilot may provide alternate solutions.

8610

1. Touch the Setup or Menu icon
2. Touch Tools or Printer Maintenance
3. Touch Restore Factory Defaults
4. Touch Yes or Continue
5. A message will appear confirming that the printer's defaults have been restored

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.

This video shows how to connect to the router: 86xx
Wi-Fi Direct is explained on page 112 of the User Manual, this Wi-Fi setup avoids configuring the router.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 86xx
You can find all of the software here. You should select the OS and then look for the phrase "Open All" and click that. 8620

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 8610 8620 8630

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Printer problems could be cleared by one or more of these HP YouTube videos 8600

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 8610e 8620e 8615e 8630e 8625e

Simple push button or WPS setup is described in this video. This is the push button connect where you do not need a password.

Wi-Fi direct is not available on the 8600 but is on the 8610 and later models.