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‎05-11-2025 12:21 PM - edited ‎05-11-2025 12:41 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11

UPDATE:  I ran the HP Print and Scan Doctor app and it fixed the issue.  I have no idea why there was an issue to start since everything was working properly two days before, but this resolved the issue.  

 

All of a sudden, my HP OfficeJet Pro 8710 printer is offline.  It will not print remotely.  It only prints if I am connected via USB cable.  I believe there was a recent software update.  I know there was a Windows 11 update, but there may have also been an HP printer update, too. Before that, I had no problems for years - in fact, I recently printed 3,000 pages with no issues.

 

I deleted the printer and re-added it and it is still saying it is offline.

I turned off my VPN to see if that was interfering and it is still offline.

 

Is HP trying to get me to purchase a new printer or something?

Does anyone have any solutions or reasons this is suddenly happening?

Nothing else has changed on my computer.

 

Thank you in advanced for any assistance you can offer.

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